Processing Complexity with Emotional, Sensorial and Spiritual capacities



“ProCESS, a one of a kind European project where students develop their Sensorial, Emotional and Spiritual Skills in a transnational business context.”

Christophe PONS – ProCESS Project Coordinator | UCLy

“By enriching their sensitive abilities of attention, perception and expression, future managers become more resilient, agile and innovative in their ways of being, thinking, acting.”

Sophie BOUQUEREL – SES Skills Trainer | UCLy

“By mobilising mainly the rational part of our brain, we risk bypassing the basics.
Training our SES skills is essential to deal with complex situations which are the daily routine of managers.”

Sixtine OTMANI – student | UCLy

“For me, a school of management can’t ignore the place of the body in the relation. But it was the first time in my post-graduate studies I had the opportunity to take such courses. At the beginning, I was sceptical on their benefits, but as the course progressed, I was very surprised of their positive effect on me, either in professional or personal life. We are very lucky to have such courses, who build our leadership as responsible, sensitive, with integrity and sensible intelligence. I’m sure these skills will help us to manage in complex situations.”

Kenza BOUAMRANE – student | UCLy

“As human management is always more complex than technical problems, it is very pertinent to train our SES skills. The workshops we had were very dynamic and playful, even if they were on very serious challenges. For me, these trainings will be a real strength in my future jobs.”

Jeanne MALLEVIALLE – student | UCLy

“It was great experience to attend all SES workshops with students, and also to see how students addressed the Sanofi business case with the help of SES skills. Thanks to the workshops, students got more aware of their emotions and of their relations to others. Students had great ideas, identified innovative opportunities, showed creativity and curiosity in order to find ways to enhance/improve cooperation among healthcare professionals in order to improve flu vaccination coverage.”

Christophe ANDRE – Director | Sanofi Pasteur SA

“As a SESS Trainer, I am very grateful that I had this opportunity to take part in an international project like ProCESS. It is a wonderful occasion to cooperate with partners from other countries and learn from each other. Training the problem-solving skills with the students has been a great pleasure and we have learned a lot from each other. I am looking forward to continuing working together and enjoying our multinational cooperation.”


“We are very pleased at Mediatalo Keskisuomalainen that we take part of ProCESS project. We have a strong investment plan, and this ProCESS project has helped us to push our development faster. It has also been a pleasure to work with young minds. I am very satisfied with our co-operation with JAMK and Anneli Kakko. I can recommend this kind of project to all!”

Mikko PAKARINEN – Project Manager of KESKI | Mediatalo Keskisuomalainen

“ProCESS offers students a remarkable experience, supporting both their professional and personal development and providing them with fantastic opportunities – from analyzing real complex management cases and getting feedback from the companies, applying their SES skills to better know themselves, others and to solve complex problems, to working in an international environment and improving their team working, presentation or English speaking skills. It is great to witness students’ evolution in analyzing their complex case studies, but also at individual level and as a team.”

Adriana SAVA – Academic coach | TUCN

“It is a pleasure for me to work in the ProCESS project together with my colleagues from other three countries. I am happy when I can see how students are increasing their SES skills and getting more confident and capable. I am sure that this experience will help students in their future personal and work life. Also, the connections between SES trainers are a great plus and a good way to learn a lot from each other.”

Simona NOVEANU – SESS Trainer | TUCN

“From my perspective, these SES skills help you in a way that your previous experience could not have achieved the results after all. By that I mean that during every single workshop, every single person that came and talked to the teams, gave their energy, their information, and what they really wanted was “to get the information to you”, not just to make you “listen and after that forget the information”. After the SESS workshops you get out a whole other person, you are developing yourself more than you did before and this is a plus of the implication in this project.
The SES skills are useful in every single area of expertise because they truly improve your personality, they truly help you to be a better person, to better understand yourself and evolve. These kind of workshops helps us to be “something better that you were yesterday”. All the SESS workshops sessions combined can be a very powerful tool that can lift you to better understand a situation from another perspective. “

Samuel SABĂU – student | TUCN

“I am grateful that I had the chance to embark on this unique adventure that not only broadened my horizons but also shaped the person I am today. The ProCESS project challenged me to navigate the intricate realms of complexity with a holistic approach, integrating emotional, sensorial, and spiritual capacities.
Through this project I also discovered a newfound appreciation for teamwork. The collaboration with people from various backgrounds and different countries enhanced my problem-solving skills and shed light on the paramount importance of soft skills in the business spectrum.”

Cristina GOGOZAN – student | TUCN

“SES-skills are the number one skillset needed to thrive in todays work environments and be the trailblazers of the future. This became evident in the ProCESS project and all of its different phases. The ability to challenge yourself and your SES-skills should play an even bigger role in university level teaching, as they align perfectly with Gen Z’s needs in the workplace. I feel privileged to be a part of this transformational journey, which is bound to forever change how we look at expert work and university level teaching. It’s always good to end with a quote, so I will choose The Gladiator: what we do in life, echoes in eternity!”

Tomi HILTUNEN – Senior Lecturer | JAMK

“ProCESS Project as an educational platform was a great opportunity to implement the artistic and spiritual pedagogical tools part of my vision in teaching and training with creativity in higher education. The positive experience of the student-participants confirmed the right direction towards a flourishing future of human-driven transformative learning experiences.”

Marcella ZOCCOLI – Lecturer | JAMK

“ProCESS project was truly an amazing experience. I gained a profound understanding of how crucial SES skills are in the business world. Often, we rely on existing logical solutions and thought patterns, but this training helped me harness my creative thinking. Through creativity and open-mindedness, we were able to unlock more of the teams potential and use it to create new innovative solutions.”

Ville VIERIMAA – student | JAMK

“Businesses function similarly to a human body. If one part of the body is aching, the cause of the pain might lie in another part of the body. By only utilizing hard skills, one might close the brain from the possibility of finding the cause of the complex problem. With SES-skills and with the use of unconventional ways of problem solving, the solution might be detected from other parts of the body. Connecting to the environment and every being that is present in it, while keeping your mind open to the information, will give you an advantage in understanding the problem.
By connecting and aligning myself with my teammates and the complex problem I was able to feel empathy for every working part, which led us to the solution. I can say that SES-skills are useful for leading a team. When you understand the needs of others you can lead them with compassion.”

Walma KAPANEN – student | JAMK

I had the opportunity to take part in a 2-day training session on SES Skills (Managing in and with complexity), as part of the ProCESS Project, in November 2023 on the premises of Lyon Catholic University. During this course, I was able to learn, understand and experience several aspects of SES: complexity, rationality, resonance, etc…
The alternation of theoretical subjects and real-life situations is a real plus in terms of deepening my understanding of these subjects: in addition to understanding the concepts covered (through theoretical contributions and examples), it enabled me to feel them, and to assimilate these concepts more easily. The different speakers all have different backgrounds and experience (teacher-researchers, musicians, philosophers, etc.), and therefore a different approach to getting the message across. The result is a richness of learning that touches everyone, whatever their mode of functioning.
In short, it’s a real experience, but also a revelation, enabling us to grasp the increasingly complex issues we face in our day-to-day work.

Pierre-Georges GALLIANO – Participant to ProCESS’s pilot training | Sanofi Pasteur SA

The executive committee of the Customer Service Unit of Orange South East France had the chance to benefit from ProCESS’s SESS pilot trainings. The SESS trainers were passionate and fascinating. The training was lively and varied. This was very enriching and gave us a great managerial perspective. Today it is necessary to focus on new skills, such as Sensorial, Emotional and Spiritual ones. Managers therefore have more comprehensive tools to manage calmly.

Karen WOINET – Participant to ProCESS’s pilot training | Orange

I have been a business growth specialist and business advisor for over 25 years, and ProCESS is one of the most beautiful projects I have participated in. De KLAUSEN company has been using business coaching, training, and consulting techniques for over 25 years to support client companies to grow. We are proud to have been partners in this project and honored to have worked together with universities and companies from Latvia, Finland, France, and Romania. We greatly appreciate the friendship and openness they have shown during the three years of the project. We took full advantage of the opportunity to get to know each other, both on a personal level and on the level of culture and national customs. This diversity helped us see things in surprising ways.
We learned a lot and here are just a few examples: (1) to dare to try to solve the problems in another way, (2) to be open to what seems impossible, (3) that young people or students are a very valuable resource, and that (4) ideas coming from outside the system are very good and innovative.
I am convinced that the ProCESS project will help us: (1) to open new paths in finding solutions for complex business situations, using methods that have long been avoided or even ridiculed in the classic business environment; (2) to think holistically and see the complexity in business better; (3) to position ourselves ”out of the box” and ”out of the routines”; and (4) to discover new practical decision-making tools.

Eliade ROTARIU – Project manager | DeKLAUSEN

My name is Luminița MATIS and I lead a team of 42 people in the field of packaging. I tested with the ProCESS project team, represented by the Technical University of Cluj-Napoca and De KLAUSEN, in two different sessions, how new methods of meditation, drawing, play or relaxation manage to stimulate people to find easier solutions to their problems.
The fact that we meditated in a friendly and safe environment, with pleasant music in the background, increased our focus on finding out the options for solving various complex problems. The same effect had the game, because the tested people returned to childhood, to play, to the pleasure of creation and easily generated new and very valuable ideas. I liked the way the explanations were given, the transparency of the event, the effects of the methods approached, and I feel honored to have been chosen as a tester.

Luminita MATIȘ – Participant to ProCESS’s pilot training | AX PERPETUUM